Last updated: 1/15/2026

Company Details

Vircept — Address: Kfar Qasim, IL. For support or billing inquiries, please contact us atinfo@badirsoftware.com.

1. Acceptance of Terms

By accessing and using Vircept's AI Voice Assistant service ("Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our Service. These terms apply to all visitors, users, and others who access or use the Service.

2. Service Description & AI Disclaimer

Vircept provides an AI-powered voice assistant service that handles incoming phone calls, captures leads, and automates customer interactions.

PROHIBITED VERTICALS (NO MEDICAL/LEGAL USE): The Service is NOT HIPAA compliant and is NOT designed for use by legal professionals handling privileged information. You are strictly prohibited from using the Service to process Protected Health Information (PHI) or Attorney-Client Privileged data. Accounts found violating this policy will be terminated immediately.

AI Accuracy Disclaimer: The Service utilizes artificial intelligence technologies, including Large Language Models (LLMs), to generate responses. While we strive for accuracy, AI systems may occasionally generate incorrect, misleading, or “hallucinated” information. Detailed verification of any output is your responsibility. The Service should not be relied upon for critical professional advice.

3. Voice Recording & Legal Compliance

3.1 Call Recording Laws: You acknowledge that the Service processes audio in real-time. While we do not retain raw audio recordings, we do retain text transcripts. You are solely responsible for complying with all applicable laws regarding call recording, monitoring, and transcription in your jurisdiction, including but not limited to “Two-Party Consent” laws in the United States and PIPEDA requirements in Canada.

3.2 Notification of Recording: You agree to utilize the Service's features to properly notify callers that they are being recorded or speaking with an AI, where required by law. Vircept assumes no liability for your failure to provide adequate notice to callers.

3.3 Emergency Services: The Service is an inbound call handling solution and is NOT a replacement for traditional 911 or emergency services. The Service may not support emergency calls to public safety answering points.

4. User Accounts and Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. You represent that any information you provide is accurate and current.

5. Acceptable Use Policy

You agree not to use the Service for any unlawful purpose. Specifically, you are prohibited from:

Using the Service for harassment, stalking, or spamming (robocalls).
Impersonating any person or entity or falsely stating your affiliation.
Interfering with or disrupting the integrity or performance of the Service.
Attempting to decipher, decompile, disassemble, or reverse engineer the software.
Recording third parties without their required consent.

6. Payment Processing

Payments are processed securely through PCI DSS compliant third-party payment processors. We do not store your full payment card information on our servers. All payment data is encrypted and handled according to industry security standards.

7. Billing and Cancellation

7.1 Subscription Fees: Fees are billed in advance on a monthly or annual basis. You authorize us to charge your payment method for all fees due. Rates are subject to change with reasonable notice.

7.2 Cancellation: You may cancel your subscription at any time via your dashboard. Cancellation will be effective at the end of the current billing cycle.

7.3 Cooling Off Period: In accordance with consumer protection laws, you may cancel your initial subscription within 14 days of purchase for a full refund (“Cooling Off Period”) by contacting support, provided you have not significantly utilized the Service (e.g., exceeded usage limits).

7.4 Refund Policy: After the Cooling Off Period, payments are generally non-refundable. Usage-based charges (e.g., overage minutes) are strictly non-refundable as they represent consumed telecom resources.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIRCEPT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

9. Changes to Terms

We reserve the right to modify these terms at any time. We will provide notice of significant changes by posting the new terms on this site or by sending you an email. Your continued use of the Service after such changes constitutes your acceptance of the new Terms of Service.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of Israel, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

1. Information We Collect

We collect information solely to provide and improve our Service. This includes:

Account Information: Name, email, business details, and billing contact info provided during registration.
Voice Data: Text transcripts of calls handled by the Service. We process audio in real-time but do not retain raw audio recordings long-term.
Usage Data: Call logs, duration, timestamps, interaction history, and analytics.
Technical Data: IP address, browser type, device information, and cookies.

2. How We Use Your Information & Zero Data Retention

We use your information to operate the Service, process payments, and improve AI performance.

AI Processing & Retention: Voice data is processed by third-party AI providers (such as Large Language Model providers) to generate real-time responses. We utilize enterprise-grade configurations where available to minimize data retention and ensure your proprietary data is not used for model training without consent.

3. Data Sharing & Subprocessors

We share data with trusted third-party service providers solely to deliver the Service:

Telephony Providers: To connect and route calls.
AI Providers: To transcribe audio/text and generate responses.
Payment Processors: To process secure transactions (PCI DSS Compliant).
Cloud Infrastructure: To host our servers and database.

We ensure all subprocessors adhere to strict security and privacy standards.

4. International Data Transfers (US & Canada)

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. Specifically, data is processed in the United States. By using the Service, Canadian and International users consent to this transfer.

5. Data Security

We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your Personal Information. This includes encryption of sensitive data (such as payment tokens) at rest and in transit. However, no method of transmission over the Internet is 100% secure.

6. Regional Privacy Rights

6.1 United States (CCPA/CPRA)

Residents of California and other states with similar privacy laws have the right to request access to, deletion of, or correction of their personal data. We do not “sell” your personal information as defined by CCPA. To exercise these rights, please contact us.

6.2 Canada (PIPEDA)

Canadian residents have the right to access their personal information held by us and to challenge its accuracy and completeness. We comply with the principles of the Personal Information Protection and Electronic Documents Act (PIPEDA) regarding the collection, use, and disclosure of personal information.

7. Contact Us

If you have any questions about these policies or wish to exercise your data rights, please contact us at:
info@badirsoftware.com

Terms and Policies

Terms of Service